Disclaimer
While thesecondopinion2021.com has reasonable confidence in competence of its agents’, the views, information or opinions expressed by an individual agent, may not necessarily represent the views of the website.
Views of agents in thesecondopinion2021.com, are based on limited information or data shared by users by email & online meetings. Hence, these should be used judiciously & also considering the change in circumstances, if any.
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Grievances Redressal Mechanism
We cannot totally discount the possibility, that the User may have a complaint against the opinion expressed. However, the complaint will be valid only if any deficiency is pointed out in the process of the opinion being expressed on thesecondopinion2021.com ; mere disagreement with opinion, is not considered as sufficient grounds for a complaint, in this regard.
In the unlikely event of a complaint, therefore, thesecondopinion2021.com, has set up a ‘Grievance Redressal Mechanism’, to review complaints which should be sent within the time limit of 7 working days of opinion being uploaded on website. Once the complaint is held to be valid, it will be independently reviewed and a suitable reply to will be sent to the User within next 7 working days.
Among the redressal measures, GRM may direct thesecondopinion2021.com to either:
- Rectify the deficiency or
- Grant a refund considering merits of the case or
- Reject the complaint, giving reasons for the same.
