Basic resolution of query, since expert, either affirms or refutes the course of action proposed by the User. Level 1 Opinion is based on the background & facts shared by the User. It may be a stand alone Opinion or may lead to Level 2.
+ taxes (as applicable)
++ 15 minute online session is optional & Rs 500 will be waived if not provided
Expert reviews the proposed action to be taken vis-à-vis alternatives available based on documents and on-line meetings with the User. While Level 2 may also be a stand-alone opinion, it may sometimes logically lead to Level 3
+ taxes (as applicable)
++ 30 minute online session is optional & Rs 1000 will be waived if not provided
(If escalated from Level 1, fee already paid for ticket number may be waived)
User requests for help from experts which may involve analysis & commentary. Level 3 Opinion is a consulting and analytical approach, sometimes resulting in a solution or course of action to be exercised by the user.
+ taxes (as applicable)
++ 60 minute online session is optional & Rs 2000 will be waived if not provided
(If escalated from Level 1 or 2, fee already paid for ticket number may be waived)
Basic resolution of query, since 2 or more Experts, either affirm or refute the course of action proposed by the User.
+ taxes (as applicable)
++ rates are indicative and may change based on number of experts and length of online video session(s)
2 or more Experts review the proposed action to be taken, based on documents and on-line meetings with the User.
+ taxes (as applicable)
++ rates are indicative and may change based on number of experts and length of online video session(s)
User requests from 2 or more experts who give a solution or consulting opinion based on analysis & commentary.
+ taxes (as applicable)
++ rates are indicative and may change based on number of experts and length of online video session(s)
Basic resolution of query, since expert, either affirms or refutes the course of action proposed by the User. Level 1 Opinion is based on the background & documents shared by the User. While Level 1 may be a stand-alone Opinion, it may sometimes logically lead to Level 2.
+ taxes (as applicable)
Expert reviews the proposed action to be taken vis-à-vis alternatives available based on documents and on-line meetings with the User. While Level 2 may also be a stand-alone opinion, it may sometimes logically lead to Level 3
+ taxes (as applicable)
(If escalated from Level 1, fee already paid for ticket number may be waived subject to administrator’s final decision)
User requests for help from experts which may involve analysis & commentary. Level 3 Opinion will be a consultative approach, since it may go beyond the course of action proposed by the user.
+ taxes (as applicable)
(If escalated from Level 2, fee already paid for ticket number may be waived subject to administrator’s final decision)
No confusion, it’s straight forward
